Verified Homeowner Guarantee & Closed Job Guarantee Terms

InboundCalls.io guarantees that every homeowner request delivered to you has passed our verification process. Our verification includes phone and address confirmation steps designed to confirm the homeowner is real and actively seeking local home service work.

100% Verified Homeowner Guarantee

If you receive a request that contains disconnected, fake, or otherwise unusable contact information, or if the homeowner explicitly states they did not request the service, you may request a replacement.

Replacement Limit

Replacements are provided for up to 30% of the verified requests delivered to your account within any 30-day period. Requests beyond the 30% limit are not eligible for replacement but may be reviewed for quality feedback purposes.

How To Request A Replacement

Contact our support team within 72 hours of receiving the request. Provide the request ID, the reason it did not qualify, and any supporting details such as call notes or returned messages. Our team will review and respond within 1 business day.

Closed Job Guarantee

On your first lead order only, if a verified request does not turn into a closed job within 60 days, you may submit a request for review. Our team will evaluate the lead quality and your account history. Approved requests are handled as replacement credits toward future verified requests.

This guarantee applies to the first lead order you place with InboundCalls.io and does not extend to subsequent orders.

What Is Not Covered

• Requests where the homeowner simply does not answer your follow-up attempts.
• Requests where the homeowner changes their mind or decides not to book.
• Requests where pricing, timing, or scope does not match your services.
• Requests delivered more than 72 hours before you report an issue.
• Requests exceeding the 30% monthly replacement limit.
• Closed Job Guarantee claims on any order after your first lead order.
• Claims submitted more than 60 days after the verified request was delivered.

Refund Policy

Rather than issuing cash refunds, we apply replacement credits to your account. Each approved replacement becomes a new verified request delivered at no additional charge.

Our Commitment

We only win when you win. If a request fails verification, we will replace it. That is our promise.

For questions about these terms, contact our support team at support@inboundcalls.io.